These Terms and Conditions constitute a binding agreement between you, whether personally or on behalf of an entity ("You") and Ecru Collection ("Company", "we", "us", "our") concerning your access to and use of the website as well as other media forms, mobile site, linked or otherwise connect thereto (collectively the "Site"). You agree that by accessing the Site and/or purchasing a product, you have read, understood and agreed to be bound by all of these Terms and Conditions. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THIS SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by way of this webpage and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which apply. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the site at that time.

The information provided on the Site is not intended for distribution to use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such a jurisdiction or country. Therefore, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent the local laws are applicable.


Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, design, audio, video, text, imagery, and graphics on the Site (collectively the "Content") and the trademarks, serve marks and logos contains therein are owned or controlled by or licensed to us and are protected by copyright and trademark laws and various other intellectual property rights. The Content are provided on the Site for your information and personal use only. No parts of the Site and the Content may be copied, reproduced, posted, publicly displayed, distributed, sold, licensed or otherwise exploited for any illegal or commercial purpose whatsoever without our prior written permission. Provided that you are eligible to use the Site, you are granted limited access to our Content for your personal, non-commercial use only.


By using the Site, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Terms; (2) you are of suitable age to make purchase of goods or have consent for purchase from supervising a cardholder; (3) you will not access the Site through automated or non-human means, whether a bot, script or otherwise; (4) you will not use the Site for any illegal or unauthorised purpose; (5) your use of the Site will not violate any laws or regulations. You may not access or use the Site for any prohibited activity or any purpose other than that for which we make the site available. The Site may not be used in connection with any commercial endeavours except those specifically endorsed or approved by us. If you breach these Terms or provide any information that is untrue or inaccurate, we have the right to refuse current and future use of the Site. Any information supplied to us by you is subject to our Privacy Policy.



We reserve the right to suspend, remove, modify, alter the Site at any time at our sole discretion without notice for operational, regulatory, legal or other reasons. However, we also have no obligation to update any information or content on our Site. We reserve the right to remove any marketplace offerings without notice at any time and for any reason. We will not be liable to you or any third party for any modification, price change, suspension or discontinuation of offers and listings on the Site. We cannot guarantee the Site will be available at all times and we may experience hardware, server, software issues or may need to perform essential maintenance resulting in interruptions, delays or errors. You agree that we have no liability for any issues or inconvenience caused by your inability to access or use the Site and that nothing in these Terms will be construed to obligate us to maintain and  support the Site or to supply any corrections, updates or releases in connection therewith. There may be information on the Site that contains typographical errors, inaccuracies or omissions that may relate to offerings including descriptions, pricing, availabilities and other information. We reserve the right to correct any errors and update the Site at any time without prior notice.


We make every effort to display as accurately as possible the colours, features, specifications and details of the products available on the Site. However, we do not guarantee that these will be fully representative of the item you receive due to variations in the hand built process, material batches and accurate depiction across electronic displays. Dimensions stated on the product pages are approximate to allow for minute variations in the build and materials. All our products are made to order; items may appear 'out of stock' or unavailable to purchase at times if we are running a waiting list at the time. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change. We may improve or alter our process from time to time resulting in small changes to the final product. 


By placing an order, you are creating a binding contract between you and Us. You agree to pay all charges at the prices then in effect of your purchases and any applicable shipping fees and additional costs and authorise us to charge your chosen payment provider for any such amounts, providing us with accurate, true, current and complete information. The contract will become binding once your order has been accepted and any changes thereon will be subject to our cancellation policy. All transactions are subject to validation checks and authorisation by the card provider. If the issuing institution refuses to authorise payment to us we will be unable to process your order and we will not be liable for any delay or-non-delivery of items as a result. Purchases must be made by the cardholder. Payment must be made via the Site electronic checkout; we do not accept cash or cheque payment. As our products are made to order, some factors may cause orders to be delivered sooner or later than estimated when purchasing.


This Site is provided on an as-is basis. You agree that you use of the Site services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, expressed or implied, in connection with the Site and your use thereof, including and without limitation, the implied warranties of merchantability, fitness for particular purpose and non-infringement. We make not no warranties or representations about the accuracy or completeness of the Site's content and we will assume no liability or responsibility for any (1) errors, mistakes or inaccuracies of content and materials, (2) any unauthorised access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (3) Any interruption of transmission to or from the site, (5) any bugs, viruses or the like transmitted to or through the site by any third party. We do not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party and we will not be responsible for monitoring any transaction between you and any third-party providers of products or services. We are the sole makers, sellers, providers and stockists of our products unless otherwise announced through our official mediums and therefore any orders must be placed via our official domain. We will not be liable for purchases made on any other platforms. As with any purchase of a product or service through any medium or in any environment, you should use your best judgement and exercise caution where appropriate. We do not take any responsibility for transactions made with any third party impersonating our brand or claiming to sell our products.


In no event will We or Our staff be liable to you or any third party for direct, indirect, consequential, incidental, exemplary or punitive damages including but not limited to lost revenue and loss of data arising from your use of the Site. We are also under no circumstances liable for any physical or financial damages caused by improper use of our products nor will we be liable to rectify or repair any of our products that have been damaged due to neglect, improper use or carelessness. Normal wear and tear may occur over time which will not be covered by any warranty or be the responsibility of Ecru Collection. Any repair work to damage, including that of accidental, will incur in a cost. Our products are of sturdy construction and have been thoroughly tested in real life situations to ensure it meets suitable standards for their intended uses. However, they are very heavy, ceramics can be fragile and crack if impacted and improper use should be carried out at your own risk. We hold no responsibility for any damage to physically health including strains, injury and lacerations as a result of moving, handling, assembling or mistreating any of our products. All our products should be handled by those only of appropriate physical fitness. If you have a genuine concern regarding the safety of any of our products please get in touch before purchasing or use.