SHIPPING, RETURNS AND REFUNDS

SHIPPING

We are currently offering free shipping to London postcodes. To all other areas of the UK the shipping is £60 and is carried out by specialist furniture couriers. Unfortunately, we can't ship overseas just yet.

Most made to order items will be delivered within 6-8 weeks.

 

Order times of bespoke furniture will be dependant on the design and manufacturing timescale.

RETURNS AND REFUNDS

As our products are bespoke and made to order we do not offer returns, exchanges or refunds. We hope you are happy with the items you receive, however if for any reason you are not satisfied we will, of course, do all we can to rectify any issues and resolve your query.

DAMAGED GOODS

Our tables are built of solid construction and treated for longevity with water repellant products to keep them looking great. Although ceramics are pretty robust, we know that tiles are prone to cracks or chips so each table is supplied with two spare tiles in case of future mishaps! If your item arrives damaged, please inform us immediately by contacting hello@ecrucollection.co.uk. We will discuss options with regards to repairs or replacements. 

INFORMATION

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. You will be emailed when your item is ready to be sent out with estimated delivery times.

We are not responsible for any delays caused by factors out of our hands.

We are unable to redirect orders once items have been dispatched.