PRIVACY POLICY

Thank you for choosing to be part of our community at Ecru Collection ("Company", "we", "us" or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regards to your personal information, please contact us at hello@ecrucollection.co.uk

Like any online retailer, there is certain data we have to collect in order for us to carry out our business. This privacy notice tells you how we might use your information if you visit our website, buy our products or subscribe to our mailing list. We will refer to our "Website" and our "Services" which includes sales, marketing or related topics.

The purpose of this notice is to explain in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. If there are any terms in this policy notice that you do not agree with, please discontinue use of our services immediately. By visiting www.ecrucollection.co.uk, purchasing or subscribing you are accepting and consenting to the collection and use of information in accordance to this policy.

Please read this privacy notice carefully as it will help you understand what we do with the information we collect.

WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, make a purchase or otherwise contact us.

The information we collect depends on the context of your interaction with us and our Website. This may include: names, phone numbers, postal addresses, email addresses, contact preferences and other similar information.

We and our secure payment partners may collect data necessary to process payments if you make a purchase from our shop. All payment data is stored securely.

Any information provided to us must be true, complete and accurate and you must notify us of any changes to your personal details.

As with many businesses, some data is automatically collected when you visit, navigate or use the Website. This information does not reveal your identity or any personal details such as name or contact information but may include device and usage information such as IP, country, how and when you used our website and other technical information. This is primarily needed to maintain the security and operations of our Website and or our internal analytics and reporting purposes.

We also collect information through cookies and similar technologies to access and store information relating to browsing and buying habits of our Website for example which pages are visited etc. If you register, your computer may store a cookie which will save you time when you revisit by remembering your credentials. 

HOW DO WE USE YOUR INFORMATION?

We use personal information collected by our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. These include:

  • To send administrative information to you such as changes to our terms, conditions, polices etc.

  • To protect our Services and keep our Website safe and secure (for example fraud monitoring and prevention)

  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract

  • To respond to legal requests and prevent harm

  • Fulfil and manage your orders and payments

  • Administer prize draws and competitions

  • To deliver and facilitate delivery

  • To respond to enquiries and offer support to our customers

  • To send you marketing and promotional communications (eg when subscribed to our mailing list)

WILL MY INFORMATION BE SHARED WITH ANYONE?

Your information will be held securely under our terms at all times. We will only ever share your information with your consent, to comply with the law, provide you with our Services, to protect your rights or to fulfil business legitimate obligations. We may share your information with or during negotiations with any merge, full or partial sale of the business to another party.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organisational security measures to protect the security of any personal information we process including encryption and SSL to meet the highest standards available for e-commerce. All purchases are handled securely through our third party payment processing platforms to ensure high level, low risk security. It is important to remember that hackers and cybercriminals operate widely across the internet in attempts to improperly collect, access and steal information without authorisation. Although we do our absolute best to protect your personal data, transmission of personal information to and from our Website is at your own risk. You should only ever access or purchase using our Website within a secure environment on a known network.

YOUR PRIVACY RIGHTS

In The EEA and UK, you have certain rights under applicable data protection law. These include the right to request access and obtain a copy of your personal information, rectification and erasure. In certain circumstances, you may also have the right to object to processing of your personal information.

Cookies and similar technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove cookies and to reject cookies or use private browsing modes. If you do this, it could affect certain features or services of our Website. To opt out visit http://optout.aboutads.info

Opting out of emails and marketing

You can unsubscribe from our marketing email list at any time by clicking on the 'unsubscribe' link in the emails that we send or by contacting us at hello@ecrucollection.co.uk. You will then be removed from the list! We may still need communicate with you with regards to administration of your personal account, orders, responding to requests or any other non-marketing purposes.

ANY QUESTIONS?

If you have any concerns or queries about our policy, please get in touch and we will be happy to help.